Nearly a decade of embedded partnership with Toyota accounts for our mastery of the authentic operating principles, practices and tools of what is widely accepted as the genetic source of the Lean way: the vaunted Toyota Production System (TPS). Every Lean Process Optimization engagement begins with simulated TPS experience, which sets the stage for what follows.

By far our most measurably impactful offering, Lean Process Optimization centers on making more room for what truly matters to customers and colleagues by surgically eliminating what doesn’t. It’s a lean and subtractive approach to kaizen — aka continuous improvement — relentlessly removing wasteful and ineffective steps and activities to ultimately simplify even the most complicated and bloated workflows.

We begin with a targeted effort focused on the most pressing and relevant issues in critical processes that are impeding customer value and company scale. We guide teams every step of the way to map, analyze and quickly test minimally viable solutions to ensure validity before standardization.

Finally, we help clients wishing to embed Lean Process Optimization as core capability in their organizations do just that.

In today’s hyper-competitive world, customer loyalty — measured by share, recurring revenue and Net Promoter Score —  is highly dependent on the ability of the entire company to deliver a unique and compelling customer experience at every key touchpoint, from pre-sales to renewals.

We use the compelling Jobs To Be Done framework to guide the mapping of your customers’ journey through all of their interactions with your company, in turn enabling you to design and choreograph signature experiences and build enduring relationships.